Cancelling an active bonus or promotion

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ByLucas Portela
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If you want to withdraw your real-money balance but are locked in by wagering requirements, you can choose to cancel your active promotion. Here is a step-by-step guide to forfeiting your bonus safely.

How to forfeit your bonus

  1. Log in: Access your betting or casino account.
  2. Go to the Bonus Menu: Navigate to your profile and look for “Active Bonuses,” “My Rewards,” or “Promotions.”
  3. Select the Offer: Find the specific bonus you want to remove.
  4. Choose Forfeit: Tap the button labelled “Cancel,” “Forfeit,” or “Abandon Bonus.”
  5. Confirm: Accept the warning prompt to finalise the cancellation.

The consequences of cancelling

Before you click confirm, you must understand the rules. This action is strict and permanent:

  • Loss of Bonus Funds: Any remaining bonus money is instantly and permanently removed.
  • Loss of Winnings: Any money won using bonus funds is completely erased, even if you hit a jackpot.
  • Real Money Returned: Only your unspent, real-money deposit remains. This cash is now free to be withdrawn.

Specific rules for sports and casino

Different gambling products handle cancellations slightly differently:

  • Sports Betting: If you placed a sports bet with bonus funds that has not yet settled, you cannot cancel the bonus. You must wait for the event to finish.
  • Casino Free Spins: If you activated free spins by opening a specific slot game, the bonus is locked. You cannot cancel it mid-spin.
  • System Errors: If you get an error message, a game is likely running in the background. Close all game windows, clear your cache, and try again.

Support Tip: If the automated system does not allow you to drop the promotion, contact customer support via Live Chat. They can manually remove it, provided you accept the financial consequences.

❓ Frequently Asked Questions

Can I get my bonus back if I cancel it by mistake?

No. Cancelling a bonus is permanent. Once forfeited, the bonus funds and tied winnings are instantly erased and cannot be restored by the support team.

Why can’t I withdraw without cancelling my bonus?

Wagering requirements lock your funds until completed. If you want to withdraw your real cash early, you must forfeit the bonus and any associated winnings first.

Can customer support cancel the bonus for me?

Yes. If the automated system fails, contact Live Chat. They can manually remove the bonus if you understand and accept the financial consequences of forfeiting.