Managing marketing and promotional consent

Início » Help Center » Managing marketing and promotional consent
ByLucas Portela
Published:

You have full control over the promotional content and marketing notifications you see. In Canada—and specifically Ontario—this consent is managed through a dedicated section in your account profile to ensure you only see what you want.

How to access your settings

To change your preferences, follow these steps:

  1. Log in to your account.
  2. Tap your Profile icon in the top navigation bar.
  3. Select “Account Settings” or “My Profile.”
  4. Look for “Communication Preferences” or “Marketing Settings.”

Choosing your marketing channels

You can toggle consent for specific channels to control how we contact you:

  • Email: Turn this on for weekly newsletters and exclusive deposit matches.
  • SMS/Text: Best for time-sensitive “Flash” bonuses or live sports boosts.
  • Push Notifications: Receive alerts directly on your phone screen via the app.

On-site visibility (Ontario)

For players in Ontario, there is a specific toggle for “On-Site Promotions.”

  • If OFF: You will not see the “Promotions” tab or banners for specific gambling offers.
  • If ON: You give permission to see specific “inducements” (like free spins or bonus bets) while logged in.

Saving your changes

After adjusting your toggles, tap the “Save” or “Update Preferences” button. Most updates sync within 24 to 48 hours.

Note: Even if you opt out of all marketing, you will still receive transactional emails, such as deposit receipts, withdrawal confirmations, and mandatory legal updates.

❓ Frequently Asked Questions

How long does it take for marketing changes to update?

It usually takes 24 to 48 hours for changes to sync. You might receive one final message during this window while the marketing systems update your preferences.

Will I still get emails if I opt out of everything?

Yes. You will still receive transactional emails like deposit receipts and legal updates. These are mandatory communications for account security reasons.

Can I choose to see only sports promotions?

Most Canadian sites allow you to filter preferences by product. You can often opt out of casino marketing while keeping your sportsbook alerts active.