What to do if your account is compromised
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If you suspect someone else has accessed your account, you must act immediately. Speed is your best friend when it comes to securing your CAD balance and personal information.
1. Reset your password
The first priority is locking out unauthorized users.
- Use “Forgot Password”: Go to the login screen and trigger a reset.
- Create a Unique Key: Follow the email instructions to create a complex password you have never used on any other site.
- Active Sessions: If you can still log in, change it immediately under Profile > Security.
2. Instantly lock your account
If you can’t change your credentials or want to ensure no wagers are placed during an investigation, use the Responsible Gaming tools.
- Time-Out: Select this option in your settings for a duration of 24 hours or 7 days.
- Session Kill: This will instantly kick all active users out and prevent anyone—including you—from logging back in until the timer expires.
3. Contact the Help Centre
Once the account is locked, notify the security team so they can begin a formal review.
- Live Chat: Tell the agent, “I suspect unauthorized access.”
- Email: Use the subject line “URGENT: Security Breach.”
- Report Discrepancies: Note any unfamiliar bets, changes to your Interac email, or unauthorized withdrawals.
4. Secure your banking and email
Because your account is linked to financial details, take these extra precautions:
- Check Interac History: Verify that no unauthorized transfers have been initiated from your bank.
- Update Email Security: Many breaches start with a compromised inbox. Change your email password and enable Two-Factor Authentication (2FA) immediately.
- Notify Your Bank: If you see suspicious activity on your bank statement, flag the transactions with your financial institution.
Security Note: Our team will never ask for your password over the phone or via chat. We will only guide you through a secure identity verification process once the investigation is complete.