Changing your registered name or date of birth
Need to update your name or fix a typo in your date of birth? Learn why these fields are locked and which documents you need to verify the change.
My Account
Setting a deposit limit on your account
Stay in control of your betting budget. Learn how to set, decrease, or increase your daily, weekly, or monthly deposit limits on our app or website.
How to update your registered address
Moving house? Learn how to update your registered betting address and verify your new details to keep your withdrawals running smoothly.
Data security and information protection
Is your data safe? Discover our security standards, from SSL encryption to GDPR compliance and secure payment tokenisation.
What to do if you suspect suspicious activity
Unrecognised bets or logins? Follow our emergency guide to securing your UK betting account, freezing funds, and preventing further breaches.
Setting up Two-Factor Authentication (2FA)
Protect your betting balance. Learn how to set up Two-Factor Authentication (2FA) and authenticator apps for UK betting sites and casinos.
Recovering your forgotten username or email address
Forgotten your login details? Learn how to recover your UK betting username or email safely and why you must avoid creating a duplicate account.
What to do if your betting account is locked
Seeing a “Locked” status? Learn why UK bookmakers freeze accounts and the steps to recover access safely.
How to reset your betting account password
Locked out of your account? Follow our guide to safely resetting your password and recovering access to UK betting sites and casinos.
Understanding Source of Funds (SOF) and Wealth (SOW) checks
Asked for proof of income? Learn why UK bookmakers require Source of Funds (SOF) and Source of Wealth (SOW) checks and which documents you need.