Upload photo ID and selfie: tips for a first-time pass
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Photograph the original passport or photocard driving licence on a flat, plain surface in good light, with all four corners and every line of text visible and no glare. For the selfie check, face the light, remove hats and glasses and follow the prompts. Never edit or crop the image.
To upload photo ID that passes first time, you need good light, the original document and a clear, uncropped picture. It takes two minutes and avoids days of delay.
Tips to upload photo ID that passes
- Place the document flat on a plain, dark surface.
- Use daylight or a bright room and avoid flash glare.
- Capture all four corners and every line of text, including the lines at the bottom of a passport photo page.
- Check that the picture is sharp before you upload it.
A valid passport or photocard driving licence is the usual choice, and it must be in date, with a name and date of birth that match your account. Use the file type and size shown on the page, usually JPG, PNG or PDF, and do not crop, filter or edit the image. A photocard licence has details on both sides, so upload the front and the back when asked.
The selfie check
Many operators add a selfie check, sometimes called a liveness check, which compares your face with your ID photo and confirms that you are a real person. The camera asks you to look at the screen, turn your head or follow a short prompt. Face a window or lamp with no strong light behind you, remove hats, sunglasses and masks, hold the phone steady at eye level and keep the background plain.
If it keeps failing, try another device, a newer app version or a different time of day. Old ID photos, heavy glare or a change in appearance can cause a mismatch, and a manual review usually fixes it, so ask support for one. You cannot use a photo of a photo, because the check is designed to confirm a live person.