Clearing cache and cookies for technical issues
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If the app or website feels sluggish, freezes, or fails to load games, the most effective “magic fix” is clearing your cache and cookies. Over time, your device stores tiny files to help pages load faster. If these become outdated, they cause “white screen” errors or prevent prices from updating in real-time.
Why clear your cache?
Outdated or corrupted files are the primary cause of technical glitches. Clearing them forces your device to download the latest, bug-free versions of our pages directly from our servers. This simple bit of digital housekeeping resolves roughly 90% of technical hiccups.
How to do it on mobile
- Mobile Browser (Safari/Chrome): Go to your browser settings, find the “Privacy” or “History” section, and select “Clear Browsing Data.”
- Mobile App: You can clear the storage through your phone’s app management settings. Alternatively, delete and reinstall the app to ensure you have the freshest version.
The logout warning
Once you clear these files, you will be logged out of your account. Ensure you have your username and password ready before you start, as you will need to sign in again manually.
Still having trouble?
If a “fresh clean” doesn’t work, try these steps:
- Switch from Wi-Fi to mobile data to rule out a connection issue.
- Check if your device software or browser needs an update.
- If the problem persists, our technical team can investigate further via Live Chat.