Bet missing from your history? What to check

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ByLucas Portela
Published:
Quick Answer

Check My Bets for open, settled and cancelled filters, look for a confirmation email or bet ID, and compare your balance before and after. If money left your balance without a bet record, or the slip never confirmed, contact support with screenshots.

A bet missing from history is usually a filter, a pending state or an unconfirmed slip rather than a lost wager. Confirm what happened before you contact support, since a few quick checks solve most cases.

Bet missing from history: check these first

  1. Open My Bets or Bet History and clear any filters for sport, date and status.
  2. Check the Open, Settled and Cancelled tabs.
  3. Look for a confirmation email, notification or bet ID.
  4. Compare your balance with your last known balance and recent transactions.
  5. Make sure you did not see a rejection message on the slip.

Bets are stored on your account at the operator, so a bet follows your login to a new phone or computer.

If money left but there is no bet

The slip may be pending or rejected after the stake was held, and these holds usually release on their own within a short time. If your balance stays lower and no bet appears, contact support with screenshots of your balance, the transaction list, the time and the event. Ask for the bet ID or a written outcome, and keep every reference number. A bet that does appear but was settled in a way you dispute is a grading question, and a written request for review is the right step.

Keep your own records

Save a screenshot of the bet slip after you confirm, because the confirmation screen shows the bet ID, the odds and the stake. Operators keep records for a period required by regulators, but the app may show only recent history, so download statements if you need older records for taxes or a dispute. Checking My Bets right after you place a wager catches most problems while they are fresh.

❓ Frequently Asked Questions

Why does my balance show lower but there is no bet?

The slip may be pending or rejected after the stake was held, and these holds usually release on their own. If the balance has not recovered after a day, contact support with screenshots.

Should I place the bet again if it is not in my history?

Not until you have checked the tabs, your email and your balance, because a second attempt can create two bets on the same market. Confirm what happened first, and ask support if you are unsure.

How long does the operator keep my bet history?

Operators keep records for a period required by regulators, but the app may show only recent history. Ask support if you need older records, and save statements for your own files.