How to update your registered address

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ByLucas Portela
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Moving house? Updating your address on our app or website takes just a few taps. However, it requires a quick security check to keep your account compliant with UKGC rules.

How to make the change

Head to the “My Account” section and tap on “Personal Details” (or Account Settings). Select “Edit Address”, enter your new postcode, update your details, and tap save.

New address, new documents

Changing your address triggers an automatic security check. To keep your account fully verified, you must provide proof that you live at the new property.

Withdrawals will be paused

You will not be able to withdraw any winnings until your new address is verified. To avoid delays, have a new document ready to upload as soon as you change your details.

What you need to send

Go to the Document Upload portal in your account settings. Provide a clear photo or PDF of one of the following:

  • A utility bill (gas, electric, or water).
  • A UK bank or building society statement.
  • A council tax bill for the current year.

The document must be dated within the last three months. It must clearly show your full name, your new address, and the official company logo. Once approved, your withdrawals will be unlocked immediately.

❓ Frequently Asked Questions

Why are my withdrawals paused after an address change?

UKGC regulations require operators to verify your identity and address to prevent fraud and money laundering. When you change your address, withdrawals are paused temporarily until the new location is officially verified.

Can I use a mobile phone bill as proof of address?

Generally, no. Mobile phone bills are not usually accepted for KYC checks in the UK. It is always best to use a fixed utility bill, bank statement, or council tax bill to ensure a fast approval.

How long does it take to verify my new address?

Once you upload a valid, high-quality document via the portal, verification is typically completed by the security team within a few hours. Your withdrawals will be unlocked instantly upon approval.