Changing your registered name or date of birth

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ByLucas Portela
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Changing your registered name or date of birth isn’t something you can do yourself through your account settings. In the UK, we are strictly regulated by the Gambling Commission, which requires us to verify that every account is held by a real, verified person.

These details are “locked” once verified to protect your account from identity fraud and to ensure you are over the age of 18.

Why these details are locked

Once your identity is confirmed at sign-up, these fields are frozen. This prevents anyone who might gain access to your account from changing the identity associated with your funds. It also ensures that your betting account always matches your legal identity and your payment methods.

How to request a change

If you have changed your name (e.g., marriage or deed poll) or made a typo when entering your date of birth, you must contact our support team. Because this is a legal requirement, we cannot update these details without official evidence.

Documents you will need

Our agents will ask for a clear photo or scan of specific documents:

  • For name changes: A marriage certificate, civil partnership certificate, or deed poll document.
  • For date of birth corrections: A valid government-issued ID, such as your passport or a full UK driving licence.

Why it matters for withdrawals

Keeping these details accurate is essential for hassle-free payouts. If the name on your betting account doesn’t match the name on your bank account or debit card, our security checks may delay or decline your withdrawal.

Our team usually reviews these documents within 24 to 48 hours. Once confirmed, your account is updated manually, and you will receive a confirmation.

❓ Frequently Asked Questions

Can I change my name just because I want a new username?

No. You can only change your registered name if you have a legal document to prove a change of identity, such as through marriage or deed poll. If you simply want a new username, you will need to contact support, though this is rarely possible for security reasons.

What if I made a mistake with my date of birth when signing up?

If you entered the wrong date of birth by mistake, you must provide a valid government-issued ID (like a passport or driving licence) to our support team. They will verify your real age and correct the error manually to ensure your account remains compliant with UK law.

Will my account be locked while my name change is being reviewed?

In most cases, your account remains open for betting. However, your withdrawals may be temporarily paused until the name on your account perfectly matches your verified documents and payment methods.