Proof of payment method: what to send and what to hide

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ByLucas Portela
Published:
Quick Answer

Send a photo of the card front with the middle digits covered, keeping your name and the first six and last four digits visible, and never show the CVV. For a bank account, send a recent statement or screenshot with your name and the last digits. Follow the operator's instructions.

A proof of payment method request asks you to show that the card or bank account you used belongs to you. It protects you from stolen payments and helps the operator meet anti-money-laundering rules.

What to send as proof of payment method

  • Debit or credit card: a photo of the front with the middle digits covered, leaving your name and the first six and last four digits visible. Never show the CVV on the back.
  • Bank account: a recent statement or a screenshot from your banking app that shows your name and the last digits of the account.
  • E-wallet: a screenshot of the account page that shows your name and email.

How to protect yourself

Follow the operator’s own instructions, since the required digits differ, and upload only in the official app or site, never by email. Cover the CVV and any digits the operator does not ask for. If a request looks odd, contact support first, because scammers also ask for card photos. The name on the payment method must match your account, and missing proof can hold up cash-outs.

Common mistakes

Most rejections come from covering too much, such as hiding your name along with the digits, or from sending a blurry photo or a statement with no date. Send an image that shows what the operator asked for and nothing more, and keep the original file so you can resend it quickly if asked again. Another frequent problem is an expired card or a closed account that no longer matches what you used to deposit, so explain the change and send proof of the method that replaced it.

❓ Frequently Asked Questions

Why do I need to verify a payment method?

Operators must confirm that deposits and withdrawals use accounts in your name, which also blocks third-party payments. Payment methods must be in your name.

Can I use my partner’s card?

No. Using someone else’s card or account breaks the terms and can lead to frozen funds. Use only payment methods that belong to you.

What if my card was replaced?

Update the card in your account and send proof of the new one if asked. Withdrawals may be limited to a method you have verified, so update the card before you request a withdrawal.