{"id":1238,"date":"2026-05-04T03:42:15","date_gmt":"2026-05-04T02:42:15","guid":{"rendered":"https:\/\/boldgambler.com\/uk\/?post_type=ajuda&#038;p=1238"},"modified":"2026-05-04T03:42:16","modified_gmt":"2026-05-04T02:42:16","slug":"fix-location-vpn-errors","status":"publish","type":"ajuda","link":"https:\/\/boldgambler.com\/uk\/help\/help-support\/technical-issues\/fix-location-vpn-errors\/","title":{"rendered":"Fixing location and VPN errors"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">If you see a message saying we cannot verify your location, or if you are blocked from placing a bet, it is likely due to your geolocation settings. In the UK, we are legally required by the <strong>Gambling Commission<\/strong> to ensure all players are physically located within a licensed territory.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-the-vpn-and-proxy-problem\">The VPN and proxy problem<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Using a VPN (Virtual Private Network) or any software that masks your IP address is a major red flag for our security systems. If a VPN is active\u2014even for work or general privacy\u2014the site will automatically block your access. You must <strong>switch off all VPN or proxy services<\/strong> before attempting to log in or deposit.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-location-services-on-mobile\">Location services on mobile<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To satisfy UKGC checks, your phone&#8217;s &#8220;Location Services&#8221; must be enabled. This proves you are in the UK.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>The Fix:<\/strong> Go to your phone settings, find our app, and ensure location access is set to <strong>&#8220;While Using the App.&#8221;<\/strong><\/li>\n\n\n\n<li><strong>Desktop:<\/strong> Check your browser settings to ensure you haven&#8217;t blocked the site from seeing your location.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-connection-and-browser-tips\">Connection and browser tips<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Switch to mobile data:<\/strong> If you are blocked while on Wi-Fi, try switching to 4G or 5G. Mobile data provides a more accurate &#8220;ping&#8221; of your true location.<\/li>\n\n\n\n<li><strong>Avoid private browsing:<\/strong> &#8220;Incognito&#8221; or private tabs often strip away the location data our system needs to function.<\/li>\n\n\n\n<li><strong>Public Wi-Fi:<\/strong> Some public networks have IP addresses registered in different regions, which can trigger an automatic block.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Security Warning:<\/strong> Repeatedly trying to log in while using a masked location can lead to a temporary account lock. It may look like an unauthorised access attempt from abroad.<\/p>\n<\/blockquote>\n\n\n\n<div class=\"faq-section\">\n    <h3 class=\"faq-title\"><span>\u2753<\/span> Frequently Asked Questions<\/h3>\n    \n    <details class=\"faq-item\">\n        <summary><h4>Why can&#8217;t I use a VPN to bet in the UK?<\/h4><\/summary>\n        <div class=\"faq-answer\">\n            UKGC rules require us to verify you are in the UK. <strong>VPNs mask your location<\/strong>, which is a regulatory breach. You must <strong>disable all proxy services<\/strong> to successfully log in.\n        <\/div>\n    <\/details>\n\n    <details class=\"faq-item\">\n        <summary><h4>How do I fix location errors on my smartphone?<\/h4><\/summary>\n        <div class=\"faq-answer\">\n            Open your <strong>phone settings<\/strong>, select our app, and ensure location access is <strong>&#8220;While Using the App.&#8221;<\/strong> This allows us to <strong>confirm your GPS position<\/strong> so you can play safely.\n        <\/div>\n    <\/details>\n\n    <details class=\"faq-item\">\n        <summary><h4>Can I bet if I am on holiday outside the UK?<\/h4><\/summary>\n        <div class=\"faq-answer\">\n            No. Our <strong>UK licence<\/strong> only permits us to accept wagers from users <strong>physically inside the UK<\/strong>. If you are <strong>travelling abroad<\/strong>, your access remains blocked until you return.\n        <\/div>\n    <\/details>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Blocked by a VPN? Learn how to enable location services and fix geolocation errors on UK betting sites.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"tags":[],"cat_ajuda":[90],"class_list":["post-1238","ajuda","type-ajuda","status-publish","hentry","cat_ajuda-technical-issues"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>UK Gambling: How to Fix Geolocation and VPN Blocks<\/title>\n<meta name=\"description\" content=\"Blocked by a VPN? 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