{"id":1235,"date":"2026-05-04T03:39:44","date_gmt":"2026-05-04T02:39:44","guid":{"rendered":"https:\/\/boldgambler.com\/uk\/?post_type=ajuda&#038;p=1235"},"modified":"2026-05-04T03:39:45","modified_gmt":"2026-05-04T02:39:45","slug":"clear-cache-cookies-troubleshooting","status":"publish","type":"ajuda","link":"https:\/\/boldgambler.com\/uk\/help\/help-support\/technical-issues\/clear-cache-cookies-troubleshooting\/","title":{"rendered":"Clearing cache and cookies for technical issues"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">If the app or website feels sluggish, freezes, or fails to load games, the most effective &#8220;magic fix&#8221; is clearing your cache and cookies. Over time, your device stores tiny files to help pages load faster. If these become outdated, they cause &#8220;white screen&#8221; errors or prevent prices from updating in real-time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-why-clear-your-cache\">Why clear your cache?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Outdated or corrupted files are the primary cause of technical glitches. Clearing them forces your device to download the latest, bug-free versions of our pages directly from our servers. This simple bit of digital housekeeping resolves roughly 90% of technical hiccups.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-how-to-do-it-on-mobile\">How to do it on mobile<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Mobile Browser (Safari\/Chrome):<\/strong> Go to your browser settings, find the &#8220;Privacy&#8221; or &#8220;History&#8221; section, and select &#8220;Clear Browsing Data.&#8221;<\/li>\n\n\n\n<li><strong>Mobile App:<\/strong> You can clear the storage through your phone\u2019s app management settings. Alternatively, delete and reinstall the app to ensure you have the freshest version.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-the-logout-warning\">The logout warning<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once you clear these files, you will be logged out of your account. Ensure you have your username and password ready before you start, as you will need to sign in again manually.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-still-having-trouble\">Still having trouble?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If a &#8220;fresh clean&#8221; doesn&#8217;t work, try these steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Switch from Wi-Fi to mobile data to rule out a connection issue.<\/li>\n\n\n\n<li>Check if your device software or browser needs an update.<\/li>\n\n\n\n<li>If the problem persists, our technical team can investigate further via Live Chat.<\/li>\n<\/ul>\n\n\n\n<div class=\"faq-section\">\n    <h3 class=\"faq-title\"><span>\u2753<\/span> Frequently Asked Questions<\/h3>\n    \n    <details class=\"faq-item\">\n        <summary><h4>Will clearing my cache delete my open bets or balance?<\/h4><\/summary>\n        <div class=\"faq-answer\">\n            No. Your <strong>bets and balance<\/strong> are stored on our <strong>secure servers<\/strong>. Clearing cache only removes temporary files on your device and won&#8217;t affect your <strong>funds or history<\/strong> at all.\n        <\/div>\n    <\/details>\n\n    <details class=\"faq-item\">\n        <summary><h4>Why do I have to log in again after clearing cookies?<\/h4><\/summary>\n        <div class=\"faq-answer\">\n            <strong>Cookies<\/strong> remember your login session. When deleted, the site treats you as a new visitor for <strong>security<\/strong>. You must log in again to <strong>verify your identity<\/strong> and access your account.\n        <\/div>\n    <\/details>\n\n    <details class=\"faq-item\">\n        <summary><h4>Is it better to use the app or a mobile browser?<\/h4><\/summary>\n        <div class=\"faq-answer\">\n            The <strong>app is more stable<\/strong> as it is built for your phone. If the app crashes, using a <strong>mobile browser<\/strong> like Chrome is a good workaround while you <strong>reinstall or update<\/strong> the software.\n        <\/div>\n    <\/details>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Solve app freezing and loading errors fast. Learn how to clear cache and cookies on UK betting sites.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"tags":[],"cat_ajuda":[90],"class_list":["post-1235","ajuda","type-ajuda","status-publish","hentry","cat_ajuda-technical-issues"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Fix App Glitches by Clearing Cache in Betting and Casino Websites<\/title>\n<meta name=\"description\" content=\"Solve app freezing and loading errors fast. Learn how to clear cache and cookies on UK betting sites.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/boldgambler.com\/uk\/help\/help-support\/technical-issues\/clear-cache-cookies-troubleshooting\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Clearing cache and cookies for technical issues\" \/>\n<meta property=\"og:description\" content=\"Solve app freezing and loading errors fast. 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