{"id":1234,"date":"2026-05-04T21:50:05","date_gmt":"2026-05-05T01:50:05","guid":{"rendered":"https:\/\/boldgambler.com\/ca\/?post_type=ajuda&#038;p=1234"},"modified":"2026-05-04T21:50:06","modified_gmt":"2026-05-05T01:50:06","slug":"manage-communication-marketing-preferences","status":"publish","type":"ajuda","link":"https:\/\/boldgambler.com\/ca\/help\/my-account\/profile-details\/manage-communication-marketing-preferences\/","title":{"rendered":"Managing your communication preferences&#8217;"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">You can easily customize how we communicate with you. It is possible to stop receiving promotional offers while ensuring you still get critical updates about your money and account security.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-how-to-change-your-settings\">How to change your settings<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The most reliable way to manage your preferences is directly through your account:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Log in and go to your <strong>Profile or Account Settings<\/strong>.<\/li>\n\n\n\n<li>Select <strong>&#8220;Communication Preferences&#8221;<\/strong> or <strong>&#8220;Preference Centre.&#8221;<\/strong><\/li>\n\n\n\n<li>Use the toggles to filter your alerts:\n<ul class=\"wp-block-list\">\n<li><strong>Promotional Emails:<\/strong> Bonuses, new game launches, and special offers.<\/li>\n\n\n\n<li><strong>SMS Marketing:<\/strong> Text messages about time-sensitive odds or events.<\/li>\n\n\n\n<li><strong>Transactional Notifications:<\/strong> Alerts about deposits, withdrawals, and security.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-marketing-vs-transactional-messages\">Marketing vs. Transactional messages<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">It is important to know that these two types of messages are handled differently to keep your account safe:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Marketing Messages (Optional):<\/strong> These are promotional. When you unsubscribe, you are opting out of sales content.<\/li>\n\n\n\n<li><strong>Transactional Messages (Mandatory):<\/strong> These are required by Canadian law. You cannot opt out of emails regarding <strong>withdrawal confirmations, password resets, or security alerts<\/strong>. These will always be sent to your registered email to ensure your CAD balance is protected.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-other-ways-to-opt-out\">Other ways to opt out<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email:<\/strong> Every promotional email contains an <strong>&#8220;Unsubscribe&#8221;<\/strong> link at the bottom.<\/li>\n\n\n\n<li><strong>SMS:<\/strong> If you receive a marketing text, you can reply with the word <strong>&#8220;STOP&#8221;<\/strong> to be removed from our mobile list immediately.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Warning:<\/strong> Avoid using your email provider\u2019s &#8220;Block&#8221; or &#8220;Mark as Spam&#8221; feature. Doing so might accidentally block <strong>transactional emails<\/strong>, causing you to miss a notification that your withdrawal has been processed or that someone is attempting to change your password.<\/p>\n<\/blockquote>\n\n\n\n<div class=\"faq-section\">\n    <h3 class=\"faq-title\"><span>\u2753<\/span> Frequently Asked Questions<\/h3>\n    \n    <details class=\"faq-item\">\n        <summary><h4>Why am I still getting emails after unsubscribing?<\/h4><\/summary>\n        <div class=\"faq-answer\">\n            You likely opted out of marketing, but <strong>transactional alerts<\/strong> are mandatory. We are legally required to send notifications regarding <strong>withdrawals, security, and password resets<\/strong> to protect your CAD balance.\n        <\/div>\n    <\/details>\n\n    <details class=\"faq-item\">\n        <summary><h4>How do I stop receiving promotional text messages?<\/h4><\/summary>\n        <div class=\"faq-answer\">\n            You can simply reply <strong>&#8220;STOP&#8221;<\/strong> to any marketing text to be removed instantly. Alternatively, go to your <strong>Preference Centre<\/strong> in your account settings and toggle off the <strong>SMS Marketing<\/strong> option.\n        <\/div>\n    <\/details>\n\n    <details class=\"faq-item\">\n        <summary><h4>Is it safe to block the site&#8217;s email address?<\/h4><\/summary>\n        <div class=\"faq-answer\">\n            We advise against blocking us. Doing so might prevent you from seeing <strong>critical security alerts<\/strong> or withdrawal confirmations. Use the <strong>Preference Centre<\/strong> to filter promotional content while keeping account alerts active.\n        <\/div>\n    <\/details>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Control your alerts. Learn how to stop marketing emails while keeping your CAD withdrawal and security notifications activies.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"tags":[],"cat_ajuda":[77],"class_list":["post-1234","ajuda","type-ajuda","status-publish","hentry","cat_ajuda-profile-details"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to Opt Out of Marketing Emails &amp; SMS Notifications<\/title>\n<meta name=\"description\" content=\"Control your alerts. 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